Privacy Policy
At Optimal Lab Test, we are committed to protecting your privacy and safeguarding your personal and medical information. As a blood testing and diagnostic laboratory, we understand the sensitivity of health data and take strict measures to ensure confidentiality, security, and lawful use of all information entrusted to us.This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website, book a test, or use our laboratory services.
1. Information We Collect
We may collect the following types of information
a. Personal Information
- Full name
- Date of birth
- Gender
- Contact details (email address, phone number, mailing address)
- Government-issued identification (if required for testing)
b. Health & Medical Information
- Blood samples and test results
- Medical history relevant to testing
- Physician details (if referred)
- Diagnostic and laboratory reports
c. Payment Information
- Billing details
- Transaction information
(Note: Payment processing is handled securely through trusted third-party providers. We do not store full payment card details.)
d. Website & Technical Data
- IP address
- Browser type and device information
- Pages visited and interaction data
- Cookies and similar technology
2. How We Use Your Information
Your information is used strictly for legitimate medical and operational purposes, including:
- Conducting laboratory tests and diagnostic services
- Generating and delivering accurate test results
- Communicating important health information
- Scheduling appointments and managing services
- Processing payments and invoices
- Complying with legal, medical, and regulatory requirements
- Improving our website, services, and patient experience
We do not sell or trade your personal or medical information.
3. Disclosure of Information
We may share your information only when necessary and under strict confidentiality, including:
- Healthcare providers (physicians or authorized medical professionals) involved in your care
- Authorized third-party laboratories for specialized testing
- Regulatory authorities when required by law
- Service providers who support our operations (IT, payment processors), bound by confidentiality agreements
All disclosures are limited to the minimum information required.
4. Data Security
We implement strong administrative, technical, and physical safeguards to protect your information, including:
- Secure servers and encrypted data transmission
- Restricted access to authorized personnel only
- Regular system monitoring and updates
- Confidential handling of physical and digital records
Despite our best efforts, no method of transmission or storage is 100% secure. However, we continuously enhance our security practices to protect your data.
5. Your Rights & Choices
You have the right to:
- Access your personal and medical information
- Request corrections to inaccurate data
- Request deletion of non-mandatory records (where legally permissible)
- Withdraw consent for non-essential communications
- Receive your test results securely
Requests can be made by contacting us using the details provided below.
6. Cookies & Tracking Technologies
Our website may use cookies to improve functionality and user experience. Cookies help us understand how visitors use our site and allow us to enhance performance. You may control cookie preferences through your browser settings.
7. Data Retention
We retain personal and medical information only for as long as necessary to:
- Fulfill medical and diagnostic purposes
- Comply with legal, regulatory, and record-keeping obligations
Once data is no longer required, it is securely deleted or anonymized.
8. Children’s Privacy
Our services are not intended for children without parental or guardian consent. If testing is conducted for a minor, information is collected and managed only with proper authorization.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of external sites and encourage users to review their privacy policies separately.
10. Policy Updates
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our practices. Any updates will be posted on this page with a revised effective date.
11. Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or your data, please contact us:
Optimal Lab Test
📧 Email: be*****@************st.com
📞 Phone: 682-738-3835
📍 Address: 4105 Hwy 121 #604 Bedford, TX 76021